Most professions have a concept of doing pro-bono work. Programming is an awesome job where we get to sit in the office all day. So we should give something back to the community. However we need some ground rules to make sure our time is not drained on a single job.
Computer
- Licence:
- Does it have a valid Windows licence?
- Will you buy a valid Windows licence?
- Can I install Ubuntu?
- Sorry can't help!
- Is it a hardware problem?
- A disk drive, RAM or RTC battery?
- Are you willing to donate it to be refurbished and given to someone?
- Sorry, can't help!
- Reformatting - the Windows disc
- I will take a backup
- Do you have the OS disks?
- Do you have a recovery partition?
- Have you not deleted the recovery partition?
- Will you buy a Windows disc?
- Sorry can't help!
- Re-installation - other software
- Do you have a valid license and disc / legit download?
- Will you buy it?
- Sorry can't help! (Warez is a PITA)
- Crapware / Warez
- Is this the second time?
- Can I restrict administrator rights?
- Can I install Ubuntu?
- Sorry can't help!
Network
- Are basic settings correct?
- Is it a wireless problem?
- Is the modem / router wireless N?
- Replace the modem / router
- Does replacing the modem help?
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